“Dedicated teams are working hard to support staff across the new organisation to ensure consistently high standards of nursing care in every area and our values are also incorporated in our appraisal process.”
“We are all focused on the quality of care patients receive and we are investing in additional nurses as part of £6.8m of planned improvements. This will help us to deliver high quality patient care and experience and is part of our ongoing commitment to steadily improving our services.”
– Could you even tell whether these responses to patients’ satisfaction surveys are from the highest-ranking hospitals or the lowest?
You know by instinct that these are lines thrown out by under-achievers (the proverbial ‘patient safety is our highest priority’ whenever there has been some lethal disaster), but in truth it should only be the best of the bunch who are allowed to crow about their ‘dedicated teams’, their ‘high standards’ and ‘values’, their ‘focus on quality’, their ‘ongoing commitment to steadily improving our services’.
A simple “We were piss-poor, here’s my resignation” would suffice in most circs.